General Terms and Conditions

1. General

1.1 These terms apply to all services and software solutions that weBatch offers through its Bulk Tooling / Provisioning SaaS platform.

1.2 By using the services of weBatch, the user declares to agree to these terms.

1.3 weBatch reserves the right to change these terms at any time. Continued use of the service after changes implies acceptance of the changed terms.

2. Use of the Service

2.1 weBatch offers a SaaS solution for Bulk Tooling / Provisioning, as described in the functional specifications on the website or in the agreement.

2.2 The user is responsible for the way in which he or she uses the services and for the consequences of that use.

2.3 weBatch does not guarantee that the software or services always function without errors or interruption.

3. Liability and Indemnification

3.1 Under no circumstances is weBatch liable for direct, indirect, incidental, special or consequential damage arising from:

• The use of or the inability to use the service;
• Delays, interruptions, failures or errors in the SaaS solution;
• Loss of data, corruption or incorrect processing of data;
• Security breaches, hacks or unauthorised access to the system.

3.2 weBatch is not liable for financial damage, loss of profit, loss of customers or reputational damage as a result of the use of the service.

3.3 If weBatch is nevertheless held liable despite the exclusions above, the liability is limited to the amount the user paid to weBatch in the last three months before the incident, with a maximum of € 500.

3.4 The user indemnifies weBatch against all third-party claims arising from the use of the service.

4. Force Majeure

4.1 weBatch is not responsible for the service being unavailable due to force majeure, including (but not limited to):

• Failures at hosting providers or cloud suppliers;
• Cyber attacks or data breaches;
• Legal or government measures that restrict offering the service;
• Other unforeseen events beyond the control of weBatch.

5. Warranty and Support

5.1 The service is provided as it is ("as is"), without any express or implied warranties about availability, reliability or fitness for a particular purpose.

5.2 weBatch offers optional support services as agreed in a separate service level agreement (SLA), if applicable.

6. Data and Privacy

6.1 weBatch only processes personal data in accordance with its privacy policy and the applicable legislation.

6.2 weBatch is not liable for loss of or unauthorised access to user data, unless there is intent or gross negligence.

7. Termination of the Service

7.1 The user can cancel the service in accordance with the agreed notice period.

7.2 weBatch reserves the right to terminate the service at any time in case of abuse, violation of these terms or other compelling reasons.

8. Applicable Law

8.1 These terms are governed exclusively by Dutch law.

8.2 Disputes between weBatch and the user will be submitted exclusively to the competent court in the Netherlands.

Questions about these terms? Email info@webatch.nl.