All features
All 103 parts, explained one by one
For each part you see what it is and what you can do with it. The names are those of BroadWorks, as you also see them in weBatch.
You can export every part to Excel or CSV. The labels show what else you can do:UpdateAddDeleteRunExport only
Users
44 parts. From name and number to call forwarding, voicemail and mobility: everything that belongs to a user.
Users
- UsersThe users of the group with name, extension and email address. A new user gets a random password.UpdateAddDelete
Profile
- Additional InfoAdditional details of a user: title, mobile number, pager, email address and address.Update
- Alternate NumbersExtra numbers on which a user can also be reached, up to ten per user.UpdateAddDelete
- Alternate User IDExtra user IDs by which a user can also be reached.AddDelete
- Assign DepartmentThe department a user belongs to.Update
- Associate DeviceWhich device and line a user is linked to. Unlinking is possible too.Update
- Associate TrunkThe link between a user and a trunk group.Update
- Call PoliciesPrivacy and caller ID for forwarded calls.Update
- Call Processing PoliciesThe caller ID policy: a setting of the user’s own or that of the group.Update
- Calling Line ID Phone NumberThe number the other party sees on an outgoing call.Update
- Change User IDChange the user ID of existing users, for a whole list at once.Run
- Network Class of ServiceWhich Network Class of Service a user has, for example which destinations may be called.Update
- Phone NumberAssign, change or unlink the phone number of a user.Update
- PrivacyWhether a user is visible in the phone list, can be chosen in a menu and shows their status.Update
- Service AssignmentThe services and service packs a user has.AddDelete
- Sip AliasThe SIP aliases of a user, up to three.AddDelete
- User SchedulesA user’s own time and holiday schedules.AddDelete
- Voice Portal PasscodesSet new passcodes for voicemail and the voice portal.Update
- PasswordsSet new passwords. Existing passwords are never exported.Update
Incoming calls
- Call Forwarding AlwaysAlways forward: on or off, and to which number.Update
- Call Forwarding BusyForwarding when busy.Update
- Call Forwarding No AnswerForwarding when there is no answer, with the number of rings.Update
- Call Forwarding Not ReachableForwarding when the device cannot be reached.Update
- Call Forwarding SelectiveForwarding based on time and holiday schedules.UpdateAddDelete
- Connected Line Identification RestrictionPrevent a caller from seeing which number they are connected to.Update
Outgoing calls
- Calling Line ID Delivery BlockingWithhold the caller ID on outgoing calls.Update
- Personal Phone ListThe personal phone list of a user.AddDelete
Call control
- BroadWorks AnywhereThe numbers, such as a mobile, on which a user can also be reached with BroadWorks Anywhere.UpdateAddDelete
- BroadWorks MobilityBroadWorks Mobility per user and per mobile number.UpdateAdd
- BroadWorks Mobility - Profile Identity AlertingWhich devices ring on a call to the profile number.Update
- Call TransferWhat happens after a transfer: recall when there is no answer and camp on when busy.Update
- Call WaitingCall waiting: announce a second call during a call.Update
- Group Night ForwardingWhether a user takes part in the night forwarding of the group.Update
- Push To TalkPush To Talk per user, and with which colleagues it is allowed.Update
- Remote OfficeWork from another number, such as at home, as if it were your own device.Update
- Shared Call AppearanceExtra devices on which a user’s calls also arrive.UpdateAddDelete
Messaging
- Integrated IM&PChat and presence (IM&P) on or off per user.Update
- Voice MessagingVoicemail on or off, and the notification by email.Update
- Voice PortalLog in to the voice portal automatically from the user’s own device.Update
Client applications
- Busy Lamp FieldWhich colleagues a user monitors on the lamps of the device.Update
Flexible Seating
- Flexible Seating GuestUsers who can log in at a flexible desk, with their device and time limit.Update
- Flexible Seating Guest - Host AssociationWhich flexible desk (host) a user is associated with.Update
Utilities
- AuthenticationThe SIP username and SIP password of a user. Passwords are never exported.Update
- RegistrationsAn overview of where users are registered.Export only
Devices
11 parts. Roll out, replace and restart devices, including Flexible Seating.
Devices
- DevicesThe devices of the group. You add devices, delete them and change the MAC address.UpdateAddDelete
- AuthenticationA SIP username and SIP password of its own per device. Passwords are never exported.Update
- Primary line/portWhich line of a device is the first (primary) one.Update
- Custom TagsCustom tags per device, to give a single device a configuration of its own.UpdateAddDelete
Files
- RebuildRebuild the configuration files of the selected devices.Run
- ResetRestart the selected devices, so they fetch their configuration again.Run
Flexible Seating
- Flexible Seating HostCreate, change and delete flexible desks (hosts), with the device that belongs to them.UpdateAddDelete
- Flexible Seating Host AuthenticationThe SIP authentication of a flexible desk. Passwords are never exported.Update
- Flexible Seating Host DepartmentThe department a flexible desk belongs to.Update
- Flexible Seating Host PrivacyWhether a flexible desk is visible in the phone list and can be chosen in a menu.Update
- Flexible Seating Host ServicesThe services of a flexible desk.AddDelete
Hunt groups and call pickups
16 parts. Create groups, assign agents and decide what happens when there is no answer or the line is busy.
Hunt groups
- Hunt GroupsCreate, change and delete hunt groups.UpdateAddDelete
- Assign UsersThe users (agents) of a hunt group. You list them by user ID or extension.AddDelete
- SettingsCall waiting for agents and what happens when the hunt group is busy.Update
- Calling Line ID SettingsThe caller ID of a hunt group.Update
- No Answer SettingsHow often a device rings before the next agent is tried, and forwarding when nobody answers.Update
- Not Reachable SettingsForward or signal busy when the hunt group cannot be reached.Update
- SchedulesA hunt group’s own time and holiday schedules.AddDelete
- Service AssignmentThe services of a hunt group.AddDelete
- Sip AliasThe SIP aliases of a hunt group, up to three.AddDelete
- Network Class of ServiceWhich Network Class of Service a hunt group has, for example which destinations may be called.Update
Incoming calls
- Alternate NumbersExtra numbers on which a hunt group can also be reached, up to ten.UpdateAddDelete
- Call Forwarding BusyForwarding when busy.Update
- Call Forwarding SelectiveForwarding based on time and holiday schedules.UpdateAddDelete
- Group Night ForwardingWhether a hunt group takes part in the night forwarding of the group.Update
Call pickups
- Call PickupsCreate and delete call pickup groups.AddDelete
- Assign UsersWho is in a call pickup group. A user can be in one pickup group.AddDelete
Call centers
14 parts. Set up queues and arrange the routing for busy times, overflow and absence.
Call centers
- Call CentersCreate, change and delete call centers.UpdateAddDelete
- Assign UsersThe agents of a call center. You list them by user ID or extension.AddDelete
- PrivacyWhether a call center is visible in the phone list and can be chosen in a menu.Update
- SchedulesA call center’s own time and holiday schedules.AddDelete
- Service AssignmentThe services of a call center.AddDelete
- Sip AliasThe SIP aliases of a call center, up to three.AddDelete
- Network Class of ServiceWhich Network Class of Service a call center has, for example which destinations may be called.Update
Incoming calls
- DNISExtra DNIS numbers of a call center, besides the main number.UpdateAddDelete
- Alternate NumbersExtra numbers on which a call center can also be reached, up to ten.UpdateAddDelete
- Call Forwarding SelectiveForwarding based on time and holiday schedules.UpdateAddDelete
Routing policies
- Bounced CallsPut a call back in the queue when an agent does not answer.Update
- OverflowWhat happens when the queue is full or the waiting time runs out.Update
- Stranded CallsWhat happens to waiting calls when no agents are left.Update
- Stranded Calls - UnavailableWhat happens to waiting calls when all agents are set to unavailable.Update
Auto attendants
7 parts. Menus for during and outside business hours and on holidays, with submenus.
Auto attendants
- Auto AttendantsCreate, change and delete auto attendants (menus), with their schedules.UpdateAddDelete
- SubmenusThe submenus of an auto attendant. Submenus can refer to each other.UpdateAddDelete
- Service AssignmentThe services of an auto attendant.AddDelete
- Network Class of ServiceWhich Network Class of Service an auto attendant has, for example which destinations may be called.Update
Menus
- Business HoursThe greeting and the keys during business hours.Update
- After HoursThe greeting and the keys outside business hours.Update
- HolidayThe greeting and the keys on holidays.Update
Group settings
11 parts. What applies to the whole group: departments, schedules, numbers and phone lists.
Profile
- DepartmentsThe departments of the group, with their caller ID.UpdateAddDelete
- SchedulesThe time and holiday schedules of the group.AddDelete
Resources
- NumbersAn overview of all numbers of the group and what they are assigned to.Export only
- Mobile Subscriber Directory NumbersAn overview of the mobile numbers and their users.Export only
Services
- Instant Group CallCall a fixed group of destinations at once with a single number.UpdateAddDelete
Utilities
- Common Phone ListThe common phone list of the group.AddDelete
- Custom Contact DirectoryCreate and delete custom contact directories.AddDelete
- Calling Plan Digit PatternsThe digit patterns of the group for the rules for incoming and outgoing calls.UpdateAddDelete
- Pinhole Digit PatternsDigit patterns that make an exception to the rules for outgoing calls.UpdateAddDelete
- Device Configuration Custom TagsCustom tags per device type, for all devices of that type in the group.UpdateAddDelete
- Virtual On-NetExternal numbers that can be reached internally with an extension.UpdateAddDelete
More than bulk
Everything around it
What weBatch does for you besides exporting and importing.
- Everything in one Excel fileExport as many parts as you like to a single Excel file with tabs, or to separate CSV files. When importing, weBatch works out the right order itself.
- Straight in the tableA small change? Click a cell and edit it. Nothing goes to BroadWorks until you have reviewed it and run it.
- Follow it liveFollow exports and changes while they run. Everything stays available in the history, with exactly what happened.
- Backups per phone systemCapture the full configuration of a phone system. The last five backups are kept, can be downloaded and can be transferred to a new phone system. Passwords are not part of a backup.
- Compare backupsSee what changed between two moments, even when it was done outside weBatch.
- Moving to a new phone systemTransfer a backup of the old phone system to a new one. You choose the new domain, the new numbers, the device types and the licences beforehand. Where the old phone system used SIP authentication, weBatch creates new passwords.
- Route Plan ReportLook up a number or extension and see where a call goes: forwarding, agents and menu keys.
- Your whole teamGive colleagues an account of their own and decide per person what they may do, such as making backups.
- Secure by designTwo-step verification, BroadWorks connections stored encrypted and a history of every change.
- Support in the appA question or a request? Create a ticket in weBatch; we respond and you can follow everything there.
Try it yourself?
Create an account and choose the plan that suits you.